The goods sold through the Site are described by type, quality and quantity therein. The Company is not responsible for possible differences in the colors of the purchased Goods due to the specifics of the computer screens. The application for purchase of the Product / Products is accepted as a written consent of the User regarding the type, quality and quantity of theProduct / Products
Delivery
Payment for the ordered goods:
Complaints and Returns
Products that do not meet the quality requirements specified on the Site, as well as those that contain obvious defects in the delivery of the Costumer (the difference in the color shade is not considered a defect and this cannot be a reason for return are subject to complaint). of the product).
Except in cases of discrepancy in the quantity of complaints regarding purchased and delivered Products may be made within 14 days from the date of delivery.
According to the Consumer Protection Act (CPA), the goods received by the customer, due to the nature of online trade, can be returned within 14 days after purchase, from the date of delivery, without explicit grounds, by transport at the expense of as long as the condition of the goods is the same as at the time of delivery to the customer (including undamaged packaging).
If you have a complaint, you can contact us at +359 87 887 6524 or email us at office@martagabarda.com
If you have a problem with online shopping, you can contact https://kzp.bg/
Online dispute resolution platform https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=EN
Refusal policy
We guarantee the quality of all our products. If, however, they do not meet your requirements, you have the right to cancel one or more items from the order within 14 days of receiving it by contacting us at +359 87 887 6524 or e-mail office @ martagabarda.com
Please take care of the products while they are with you, as well as when you return them to avoid damage or loss during transportation.
Please keep the following in mind when returning goods:
Refund of the amount of the rejected item (s) after confirmation by our employee that the returned goods meet the criteria above, is made in the form of the original method of payment within 14 working days of receipt of the returned goods. In case of payment by cash on delivery or bank transfer, the amount for the returned item (s) will be refunded by bank transfer to the bank account you have specified.
We do not refund items returned after the 14th day of receipt, damaged, used items or those with damaged packaging. In these cases we will return the items back at your expense.
The policy of refusal to purchase does not violate the consumer rights of the customer in cases of defective / damaged goods.
Rights and obligations of the Costumer
The Costumer has the right to view, order and receive the Products from the Site under the terms and conditions specified therein.
The Costumer has the right to be informed about the status of his Order.
The Costumer is obliged to pay the price of his Order according to the manner announced on the Site.
Each Costumer, regardless of whether he has placed an Order or not, undertakes when using the Site:
Rights and obligationsMarta Gabarda
Has the right, but not the obligation, to store materials and information used / located on our server or made available to third parties by the Costumer, and to provide them to third parties and relevant government agencies in cases where this is necessary to preserve the rights and the legitimate interests, property and security of martagabarda.com, as well as third parties, in cases of claims for infringement of their rights in connection with used or disseminated information or materials, as well as in cases where the materials or information are required by state bodies, by virtue of an explicit legal provision.
Marta Gabarda has the right at any time, without notifying the Costumer, when the latter uses the site in violation of these terms and conditions, and at the discretion of Marta Gabarda, to terminate the user’s access to the Site. Marta Gabarda shall not be liable to Costumers and third parties for damages and lost profits incurred as a result of the termination, suspension, modification or restriction of access, deletion, modification, loss, inaccuracy, inaccuracy, or incompleteness of messages, materials or information transmitted, used, recorded or made available through the Martagabarda.com Site
The costumer is obliged to compensate Marta Gabarda and all third parties for all damages and lost profits, including any costs and paid attorney’s fees incurred as a result of claims and / or paid compensation to third parties in connection with the website, hyperlinks , materials or information that the Costumer has used, posted on our server, sent, distributed, made available to third parties or made available through Marta Gabarda in violation of the law, these Terms, good manners or Internet ethics.
Marta Gabarda has the right to send a weekly newsletter to the Costumers of the site, if they have confirmed their desire to do so. This letter contains current promotions, new products, news for upcoming holidays, fresh gift ideas and more. Marta Gabarda has no right to send this letter to Costumers who have stated categorically that they do not wish to receive it.
Marta Gabarda has the right to collect and use information about its Costumers.
The information under the previous article may be used by Marta Gabarda, except in case of explicit disagreement of the Costumer, sent to the following email address office@martagabarda.com. Marta Gabarda collects and uses the information to improve the supply of the Products and the satisfaction of consumer needs. All purposes for which Marta Gabarda will use the information will be in accordance with Bulgarian legislation, applicable international instruments, good manners and Internet ethics.
Marta Gabarda guarantees to its Costumers the confidentiality of the provided information and personal data. The latter will not be used, provided or brought to the notice of third parties except in the cases and under the conditions specified in these General Terms and Conditions.
Marta Gabarda has the right to install cookies on the Costumers’ computers. They are text files that are saved by the website on the Costumer’s hard drive and allow recovery of information about the Costumer, identifying and allowing tracking of his actions, the websites he visits, the hyperlinks he uses, the information he uses and records others.
Protection of personal data. Confidentiality.
According to the Personal Data Protection Act, the Costumer has the right to access his personal data, which he has entered or have become available to Marta Gabarda when using it on the Site, as well as to correct this personal data.
Costumers provide their personal data voluntarily in order to identify them in the process of using the Site and they can be stored, processed and used by Marta Gabarda for the purposes of maintaining the services offered and for the purpose of advertising goods and services offered in the store of Marta Gabarda such as receiving newsletters, SMS messages and other news.
Marta Gabarda declares that the personal data provided by the Costumers of the site are not transferred to third parties for advertising, promotional and / or any other purposes.
Marta Gabarda reserves the right to use the IP addresses and other data of Costumers to reveal their identity in cases where this is necessary on the basis of an order of a relevant public authority, issued in due course, or in order to comply with legal legal procedures, or for to comply with the general conditions of the e-commerce site.
Notifications
Unless explicitly stated otherwise, all notifications related to the order and delivery of Products through the Site are made on the telephone numbers or contact addresses announced in a prominent place on the Site and respectively on the specified telephone numbers or contact address of the Costumer- including email addresses. The costumer can find out about the status of his order at any time in the section “My orders” The notifications made in this way are considered duly received until proven otherwise.